Vacation Cancellations & Membership Holds
Membership Holds
We will no longer include an annual hold or pause on membership.
Our membership program has discounted rates already built in to accommodate holidays, and by providing an ongoing and fixed system, we’re able to continue offering competitive rates, a clear and simple billing process, and the best team and care SF has to offer. Your membership secures your dog’s space at Dogwalks and allows us to provide you and your dog a consistency of care.
We still ask that you let us know about any vacations or cancellations in advance, in order that we know which dogs we will be welcoming each day.
Boarding Cancellations Policies
Cancellations that occur as part of our normal schedule will incur the following fees:
- 72 hours notice — No charge
- Less than 72 hours notice — Full stay for 1 night
- Less than 24 hours notice — Full stay for up to 3 nights only
Changes to pick up date
If your return dates change and you decide to collect your dog earlier from us, please provide us with at least 72 hours notice. If less than 72 hours notice is provided, you will be charged the full amount for the originally agreed upon dates.
Thanksgiving & Christmas Holiday Boarding Cancellation Policies
Should your holiday plans change, let us know as soon as possible, mindful of these date milestones:
- Cancelling 21 days or more prior to your dog’s stay start date will avoid any charges.
- Cancelling between 15 and 20 days of your dog’s stay start date will incur a charge for one night’s stay at our holiday rate ($95).
- Cancelling between 8 and 14 days of your dog’s stay start date will incur a charge for two nights’ stay ($190 total).
- Cancelling with 7 or fewer days remaining before your dog’s stay start date will incur the full charge for your dog’s original booking up to three nights at the full $95/night rate.
Why this policy? Simply put, to protect our livelihood and thus our ability to be here when you need us. We have a limited number of boarding spots, allowing us to take exceptional care of your dog. We regularly turn people away so that we may honor our commitment to quality care. Leaving spots unfilled due to last-minute cancellations has a deep impact on our financial well-being and sustainability.
Weekend boarding pick ups
We’re determined to continue offering weekend boarding options for Dogwalks clients, despite the reduced number of dogs staying with us since the pandemic. In order to safeguard our staffing and scheduling, we ask that all dogs are picked up at a prearranged time and that this
time is adhered to.
Pick up fees are detailed below and are based on any additional care time required:
Morning
Prior to 12pm – $20
Afternoon
12-5pm – $90
After hours
5-7pm – $100
Scheduling & Care Details — Email all requests to booking@dogwalks.com
We’re determined to continue offering weekend boarding options for Dogwalks clients, despite the reduced number of dogs staying with us since the pandemic. In order to safeguard our staffing and scheduling, we ask that all dogs are picked up at a prearranged time and that this
time is adhered to.
Pick up fees are detailed below and are based on any additional care time required:
Morning
Prior to 12pm – $20
Afternoon
12-5pm – $90
After hours
5-7pm – $100
General Policies
As a reminder, we have the following policies in place to ensure the best possible care, consistency and service for you and your dog:
Weekly minimum: Dog daycare requires a minimum attendance of 3 days per week. Dog walking requires a minimum attendance of 4 days per week.
Set weekly schedule: We ask that you establish a consistent, set schedule for daycare and dog walking services. This “default schedule” remains the same each week.
No switches or exchanges: Once a set schedule is established, there are no switches or exchanges. Any changes to the schedule, such as leaving town, cannot be accommodated by switching days or receiving credit for another time.
Flat monthly rate: A flat monthly rate is applied for services, and is particularly important during the summer months and in December to maintain continuity in service and resource planning.
Scheduling & Care Details — Email all requests to booking@dogwalks.com
All scheduling requests & care notes should be made by emailing booking@dogwalks.com.
Please DO NOT make schedule requests, attempt to cancel services, or let us know about details for your dog’s care through the BetterWalker software. We use that software for internal coordination of your dog’s care only.
Please DO NOT make schedule requests, attempt to cancel services, or let us know about details for your dog’s care by communicating to your dog walker or daycare staff.
Please DO NOT make schedule requests, attempt to cancel services, or let us know about details for your dog’s care by communicating through our bookkeeper, Alina, or her Dogwalks’ email account.
To absolutely ensure scheduling and care accuracy, all scheduling and care requests should be made by emailing booking@dogwalks.com so that they can be channeled to the right team members and overseen by our front office.